IT support for law firms

Secure your law firm's data and empower your team. Our Managed IT Support Service offers legal IT solutions, Microsoft 365 expertise, and robust cybersecurity measures.

We help legal firms achieve digital transformation, focusing on compliance, security, and maximising efficiency.

IT services legal firms can rely on

As a law firm, you understand the importance of maintaining confidentiality and complying with regulatory requirements. At Impelling, we recognise that your IT operations are critical to the smooth running of your business. That's why we offer comprehensive legal IT services designed specifically for law firms like yours.

In today's digital age, law firms face a unique set of IT challenges. Client confidentiality is paramount, yet your firm also needs efficient and reliable technology to operate at peak performance. Balancing robust security with seamless functionality can be a complex task. Here at Impelling, we specialise in providing comprehensive IT support services tailored specifically to the needs of UK law firms. Our team of experienced IT professionals understands the legal sector's intricacies and can ensure your technology infrastructure is secure, compliant, and empowers your lawyers to deliver exceptional client service.

Our team of experts will work closely with you to understand your unique needs and provide tailored solutions to ensure your IT infrastructure meets the demands of a modern law firm.
From Microsoft 365 implementation to cloud services, we have the expertise and experience to support your business growth.

Expertly supporting UK law firms with all their IT needs

We offer a full spectrum of IT support services designed to keep your firm's technology running smoothly. From proactive maintenance and cloud solutions to cyber security expertise and on-site support, we can act as your trusted IT partner, allowing your in-house team (if applicable) to focus on core legal matters.

Our core managed IT support service encompass:

Helpdesk support
Our dedicated helpdesk team provides prompt and professional assistance for any IT-related issues your staff encounters. We offer multiple support channels, including phone, email, and online chat, ensuring seamless resolution and minimal disruption to your workday.

Network infrastructure management and security
We proactively monitor and manage your network infrastructure, identifying and mitigating potential security threats before they escalate into costly downtime or data breaches.

Cloud services
We can assist you in migrating your data and applications to secure cloud environments such as Microsoft Azure, enhancing accessibility, scalability, and disaster recovery capabilities.

Data security and compliance
Our team stays abreast of the latest data security regulations, including GDPR and SRA requirements. We implement robust security protocols and data encryption practices to safeguard sensitive client information.

IT infrastructure management
We handle the ongoing maintenance and optimisation of your IT infrastructure, including hardware, software, and desktop deployments, ensuring peak performance and user experience.

Strategic IT consulting
We offer strategic IT consultancy services to help you develop a long-term IT roadmap that aligns with your firm's overall business goals.

If you'd like to find out more about how Impelling services can support your law firm, feel free to leave your details and we'll give you a call back at a time that suits.

Legal IT services

Understanding the unique IT demands of the legal sector is paramount to our approach. Our team stays current on the latest legal technology trends and regulations, ensuring your firm remains compliant with data security requirements outlined by the GDPR and SRA. Here's how we can specifically address your needs in the critical areas of secure collaboration, data protection, and business continuity:

Optimising Microsoft 365 for secure legal collaboration:
Microsoft 365 offers a powerful suite of productivity tools widely used within the legal industry. We go beyond basic support to ensure your firm leverages these tools securely and efficiently for seamless collaboration. Features such as Teams and SharePoint create secure workspaces where your team can collaborate on documents, share case files, and communicate effectively, all while adhering to the strictest data security protocols. We can also provide user training programs to ensure everyone within your firm understands best practices for secure document sharing and communication within the Microsoft 365 environment.

Data security and storage:
Data security is a top priority for any law firm. We offer secure document storage solutions that meet the stringent compliance requirements of the legal industry. Our solutions leverage cloud-based storage with robust encryption at rest and in transit, ensuring sensitive client data remains protected from unauthorised access, even in the event of a security breach. We also implement access controls and granular permission settings to ensure only authorised personnel have access to specific documents and case files. Additionally, we can assist you in establishing a defensible data deletion policy that complies with data protection regulations.

Disaster recovery planning and peace of mind:
Downtime due to unforeseen disruptions can be extremely detrimental to a law firm's operations. We understand the critical importance of business continuity and can help you develop and implement a comprehensive disaster recovery plan tailored to your firm's specific needs. This plan may include regular data backups to secure cloud storage locations, along with strategies for swiftly restoring critical systems and applications in the event of an outage. We can also conduct regular disaster recovery simulations to ensure your team is prepared to respond effectively to any disruption.

Proactive cyber security seasures:
Cybersecurity threats are a constant concern for law firms. Our team stays ahead of the evolving cyber threat landscape, implementing a multi-layered cybersecurity strategy to safeguard your data and IT infrastructure. This strategy may include vulnerability assessments and penetration testing to identify and address potential weaknesses in your systems before cybercriminals exploit them. We can also recommend and implement robust security solutions such as firewalls, intrusion detection systems, and data encryption to further strengthen your cyber defences. Additionally, we offer ongoing cybersecurity awareness training for your staff to educate them on how to identify and avoid phishing scams, malware attacks, and other social engineering tactics.

By partnering with us, you gain access to a team of IT specialists dedicated to keeping your firm secure and operational. We'll work collaboratively with you to develop a customised legal IT strategy that addresses your specific data security, collaboration, and business continuity needs. This allows your lawyers to focus on what matters most – delivering exceptional results for your clients.

Frequently asked questions

How can Managed IT Support aid law firms with digital transformation?

Digital transformation is no longer optional for law firms seeking to remain competitive in today's evolving legal landscape. It encompasses a strategic shift towards leveraging technology to streamline processes, enhance collaboration, improve client service delivery, and ultimately, drive business growth. Managed IT Support can be a powerful partner in your firm's digital transformation journey by:

In collaboration with your team, we can develop a customised digital transformation strategy that aligns with your firm's long-term goals and vision. This strategy will prioritise key areas for improvement and identify the specific technologies that can best support your objectives.

Our team possesses expertise in implementing and integrating a wide range of legal technologies. This includes solutions like cloud-based practice management software, document automation tools, legal research platforms, and secure client portals. We ensure seamless integration with your existing IT infrastructure to maximise efficiency and user adoption.

Digital transformation often requires a cultural shift within your firm. We understand the importance of effective change management to ensure user buy-in and successful adoption of new technologies. We can provide change management support by developing training programs, addressing user concerns, and fostering a culture of continuous improvement within your team.

Digital transformation is an ongoing process. We remain a dedicated partner throughout your journey, providing ongoing support for your new technologies and continuously monitoring your IT environment for optimisation opportunities. Our proactive approach ensures your technology stack remains aligned with your evolving needs and continues to deliver maximum value to your firm.

By partnering with a Managed IT Support provider, law firms gain access to a team of experienced IT professionals who are passionate about helping legal businesses thrive in the digital age. We can guide you through the complexities of digital transformation, empowering you to leverage technology strategically to gain a competitive edge, enhance client service, and achieve your firm's long-term goals.

Can you work alongside our existing in-house IT team?

Yes, absolutely! We understand that many law firms have established in-house IT teams with a deep understanding of your firm's specific needs and infrastructure. We approach Managed IT Services with a collaborative mindset, viewing ourselves as an extension of your existing IT department.

Our team brings a wealth of experience and knowledge in legal IT solutions, cloud services, and the latest cybersecurity best practices. We can supplement your in-house team's expertise by taking on specialised tasks or managing specific IT areas, freeing them to focus on core projects and strategic initiatives.

By handling your day-to-day IT operations, we alleviate the burden on your internal IT staff. This allows them to focus on higher-level projects and strategic planning, ultimately improving overall IT efficiency within your firm.

Your IT needs may fluctuate depending on your firm's workload and growth trajectory. Our services are scalable, allowing you to easily adjust the level of support you receive based on your evolving needs. This provides your in-house team with additional support during peak periods or allows them to focus on specific projects requiring their dedicated attention.

We believe in fostering a collaborative knowledge-sharing environment. Our team will work closely with your in-house staff, ensuring knowledge transfer and maintaining continuity within your IT department. This collaborative approach minimises disruption and ensures your IT operations run smoothly.

We establish a clear communication channel between your internal IT team and our support staff. This ensures everyone is on the same page, allowing for efficient problem-solving and a seamless support experience for your staff.

By working alongside your existing in-house IT team, we can create a robust and comprehensive IT support structure for your law firm. This combined expertise empowers you to leverage the best of both worlds, ensuring your IT infrastructure is secure, efficient, and fully supports your firm's growth and success.

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