How we approach IT support
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Remove complexity, and make things easy for people
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Work with people to help them get the most from their IT
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Become an extension of your team
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Fix for the long term and prevent problems occurring
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Learn and adapt as the industry does
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Protect customer data as we would our own
Keeping IT support simple
Computers, networks, infrastructure, it can all get incredibly complicated, and there's always a thousand different ways around a problem. But that's why we're here.
Our mission is to take care of the complexity, removing it from the customer experience. We work hard to make computers at the point of use as easy as possible, and that's because we know the happiest user is the one that doesn't have to pick up the phone to speak to IT.
We'll make the computers work, so your staff can focus on their jobs. It's not complicated!
IT solutions for people
We understand our role is to keep your business running smoothly, and key to that is ensuring your staff are happy and productive.
With IT becoming an increasingly integral part of the working day, it's essential to make sure the relationship between staff and their IT is harmonious.
Focused training and support helps doesn't just help staff feel more comfortable with their IT, but it helps them use the tools at their disposal to their full potential.
An investment into IT from Impelling is also an investment into your workforce. Empowering staff to reach new levels of productivity, communicate better, and drive innovation.
We extend your team
At Impelling, we work closely with our clients to become a natural part of their team. Whether we are your main IT resource or supporting your existing in-house team, we strive to integrate seamlessly into your operations.
This approach ensures you get a consistent, reliable service tailored to your needs. By working side-by-side with you, we can provide more effective and timely IT support, reducing disruptions and helping your business run smoothly.
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IT solutions, not IT fixes
We believe in solving problems for good, not just for the moment. At Impelling, when we tackle an issue, we aim to find and fix the root cause to prevent it from happening again. Sometimes this means taking on larger projects (which we handle without extra charges).
Our focus on long-term solutions means you can count on fewer interruptions and a more dependable IT system, allowing your staff to work efficiently without constant technical issues.
Moving with the IT support industry
The IT industry changes quickly, and staying current is crucial. We keep up with the latest trends, threats, and technologies to give your business a strategic advantage.
By spotting problems and cyber threats early, we can deploy solutions quickly to protect your business.
Our proactive approach means we are always ready to offer practical advice and support, ensuring your IT systems are up-to-date and secure.
Protecting you against cyber attacks
Protecting your data is a top priority for us. We adhere to the Cyber Essentials framework and other industry standards to ensure your business is secure. This isn't just a box-ticking exercise for us; we genuinely implement these practices and encourage our clients to do the same.
By maintaining high security standards, we help safeguard your business from cyber threats and data breaches.
Our commitment to security ensures your data is protected as carefully as if it were our own.
