Managed IT Support

Our Managed IT Support Service gives businesses all the tools they need to succeed in an increasingly digital workplace. As a managed IT provider, our job is to take care of the technical work, cut through the complexity, and allow your business to focus on the things you do best.

Solving the digital challenge with Managed IT solutions

Despite technology becoming more capable, it's harder than ever to maintain stable and performant IT systems. The world is throwing new challenges our way in the form of remote working and increasingly sophisticated cyber security attacks. Users expect more from their IT requiring services to be available 24hrs and accessible from anywhere. Operationally, there's challenges involved with maintaining different systems on-site and across multiple cloud providers.

Faced with these challenges, businesses are struggling to cope, and often have to divert resources away from key projects, just to maintain stability.

Our managed IT service is designed to remove this burden, giving your team room to focus on delivering growth. Our proven technology, proven processes, and proven team, allows us to deliver real stability and security, allowing your organisation to focus on what it does best. 

What's included?

Helpdesk Support

On-site Support

Server Management

Desktop Management

Mobile Device Management

Managed Backups & Disaster Protection

Anti Virus & Cyber Security Management

Infrastructure Management

System Monitoring

Microsoft 365 Management

Application Support

Patch Management

Centralised Email Signatures

Managed Firewall

Virtual CIO Service

Domain & DNS Management

The benefits Managed IT brings

Our Managed IT Services provide multiple benefits, quickly eradicating problems and helping your business to stay online. 

Up to date technology that's proven to work

Preventative monitoring and pre-emptive action

Smart cyber security defences and robust disaster recovery

Fluid user on-boarding and off-boarding with managed licensing

Helpdesk or on-site support when you need it

A simple inclusive monthly fee

What is Managed IT Support?

Managed IT Support is like having your own in house IT support team, but with every aspect of the IT service outsourced, and optimised for efficiency. A traditional IT support company may utilise a break-fix model, fixing problems as they arise, and waiting for equipment and security to fail before actioning IT support requests.

As a managed IT service provider, we look after all aspects of your company's IT under an IT support contract that’s either paid monthly or annually. Because we do this at scale for other companies we’re able to optimise the delivery of the service, and provide managed IT solutions and support with a proven track record.

Why Impelling?

At Impelling we see our purpose as not just being an IT support company, but a company that helps other businesses grow and achieve success. Our managed IT support is designed to slot into your organisation seamlessly, instantly providing you with a platform for productivity and growth.

Our IT contracts are designed to provide you with all the digital tools a modern business needs, as well as providing a base line level of IT support should any IT problems occur. Every managed service agreement includes:

  • Aligned goals & strategy planning: we build solutions for the long-term, not the short-term, with a bespoke strategy tailored around your business needs

  • Proactive IT support with fast response times & regular monitoring of your systems

  • Office 365 Support

  • Rapid broadband connectivity

  • Onsite & remote IT support available

  • Improved focus; we’ll handle all things IT so you can focus your attention on your business

  • Vast knowledge: our experience providing custom support for a vast range of projects means our experience is unrivalled by any other managed IT support company

To learn how managed IT services and support could work for your business, please contact us