Case study - WSP - Smooth IT transition and long-term growth

Background

WSP Safety Ltd, a professional services firm where uptime is key to revenue, wanted to take a fresh look at how their IT was being supported. They felt it was the right time to review their setup, aiming for clearer communication, greater reliability, and a provider that could support their long-term goals.

The Challenge

Like many businesses, WSP had some concerns about the risks involved in changing IT support providers, especially the potential for disruption. They needed an IT partner who could guide them through the process clearly, minimise downtime, and help them plan for their future growth.

Our Approach

When Adey began speaking with WSP, the focus was on listening and understanding what they needed, what wasn’t currently working for them, and what success would look like. From there, a clear transition plan was put in place, alongside a longer-term roadmap tailored to their goals. 

All key milestones were communicated in advance, with important work scheduled outside normal hours to ensure day-to-day business wasn’t affected. The aim was not just to switch providers, but to set WSP up with a more modern, reliable and future-ready IT environment. 

The Transition

WSP’s transition was delivered exactly as planned, with no downtime at all. Key improvements included moving cumbersome outdated systems, to a modern and reliable way of working to support WSP Safety in their goals for future growth.

What the Client Said

“Our business relies on technology every day, so we were understandably hesitant about switching IT providers. But Adey and his team at Impelling made the whole process smooth and stress-free. There was no downtime, and everything just worked. It’s been a big improvement, and we now feel much more assured about the reliability of our systems.”
Jamie North, Associate, WSP Safety

The Result

The move was smooth, and WSP now has a setup that better supports the way they work. With improved reliability, easier access to resources, and a clear IT plan in place, they’re well-positioned for future growth.