Our approach to IT Support
We started Impelling as a way to use our skills in IT to help other businesses achieve success, and helping the people within businesses remains integral to the way that we operate today.
People and technology, working together
IT companies are often seen as technical workshops employing people with the tools and knowledge to tackle IT problems as they arise. The reality is though, that providing effective IT support takes more than that. As we increase our dependence on technology in the workplace, the best results arise when humans and technology are working in harmony, and that’s why we place as much focus on training and supporting the people in the workplace as we do ensuring the technology is working.
When our customers invest in IT we understand that it’s exactly that, an investment. It’s our job to provide a return, so working with your staff to make sure they’re getting to most out of their IT is how we make sure that we deliver. Whether it's training on a specific product, helping a user work through a particular problem, or meeting with execs to discuss a long term IT strategy, we know it’s the people that are the key to IT success within an organisation.
Our core IT support principles
Remove complexity, and make things easy for people
Work with people to help them get the most from their IT
Fix for the long term and prevent problems occurring
Learn and adapt as the industry does
Protect customer data as we would our own
Our team is an extension of your team
As we mentioned above, a successful IT strategy hinges as much on the people as it does the technology, and when you’re outsourcing such a people centric part of your operation, it’s important you don’t lose the connection between the people responsible for driving successful IT, and your staff.
Our aim is to become an extension of your team, seamlessly integrating with your staff at all levels. From friendly user level support with software, to regular check ins with management about ongoing projects and upcoming changes, to strategic Virtual CIO meetings with upper management and executives. We do all we can to make sure we’re just as reliable, dependable, and efficient as an internal department.
Preventative IT support
We don’t just react to problems, we use proven tools, proven processes, and proven methods to prevent problems occurring. If a problem does occur, we fix it, and then we put measures in place to stop it happening again. Those measures are then applied across all of our entire customer base, protecting others from problems they aren’t even aware exist.
That’s how IT should work. In the background. Out of the way. Our aim is to create maximum stability so that the tools businesses rely on work round the clock, and are available whenever they’re needed.
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