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Impelling Solutions is an MSP based in a brand new office on the Rotherham/Sheffield border. We’re ambitious, driven, love what we do and are looking for someone to join our team that feels the same way.
Our goal isn’t to build a technology empire to indulge our own geeky desires, we work in partnership with other companies to help them grow and achieve success, and in turn, grow our own business and reward our staff. The fact we get to play with cool technology is just a happy by product…
We don’t want to micro manage our staff day to day as we don’t want to stifle the people who work here, but we also understand people need structure and support. To that end, we work really hard on building scaleable and repeatable internal processes that make it easy for our staff to follow best practices and get support when they need it.
Our team consists of individuals with broad and varied skill sets and roles which means you’ll have access to incredible knowledge and experience. Alongside our carefully considered MSP offering, we’ve launched and successfully run an ISP in Rotherham, built bespoke software and host infrastructure for the likes of Mercedes.
Your role at Impelling will be a full time Service Desk Technician. We don’t subscribe to the tiered first / second / third line ethos, rather we hire people who can work across a broad range of tasks and projects. We believe this keeps things interesting for everyone and doesn’t hold people back from their own progression.
We have a diverse team, comprising of people from all over the globe, with a variety of different beliefs, interests, hobbies, and technology preferences!
Our office is open for those that choose to work from there, but remote working is also accepted.
We hold regular social events outside of work, and are known for our epic Christmas parties.
We have a vibrant and well used company chat platform, with work and social channels dedicated to everything from cooking, to TV and film, to crypto mining.
The kind of person we’re after:
Wants to learn the latest technologies.
A keen interest in computing and all things digital.
A desire to develop your own skills with real development and training opportunities.
The ability to maintain a consistent professional image and represent the company well both on the phone and physically in front of customers.
Excellent communication skills, both written and verbal.
The ability to liaise and inform various stakeholders.
The ability to downscale technical language and explain IT issues to non technical people without the use of jargon.
The ability to build and maintain strong professional relationships with the relevant parties, while acting as a brand ambassador for the company.
Time management and the ability to prioritise workloads between Service Desk and project based tasks.
Teamwork. Able to fit into a team, communicate and assist your peers.
Excellent communication, documentation and time recording abilities.
A minimum of 2 years’ experience in a 2nd or 3rd line support role.
An understanding of computer systems in general, backed up by a strong knowledge of troubleshooting methodologies.
Knowledge and experience working with Microsoft Windows (7, 8, 10, 11).
Knowledge of server technologies including, but not limited to: Windows Server 2012 / 2016 / 2019 / 2022, server RAID arrays, server backups, managing Active Directory tree, Group Policy, server permissions.
A strong understanding of virtualised environments. Microsoft Hyper-V is our most common platform.
Comfortable working with AD / DNS / DHCP.
Understanding of small to medium sized networks - TCP/IP, managed switches, cabling, wireless technologies.
Use of PSA / RMM systems such as Datto / ConnectWise.
Experience in working with a wide range of office printers (software and hardware installation, centralised deployment, troubleshooting).
Experience in Microsoft Windows installation deployment, migration, and upgrades.
Confident working with with Microsoft 365, Azure AD, Exchange Online.
A minimum of 3 years’ experience in a 2nd / 3rd line support role.
Microsoft / CompTIA / Cisco Certifications.
Experience of Autopilot, Microsoft Defender, Compliance Policies.
Strong background in script first administration, favouring Powershell over GUI for common tasks.
Experience of working in an ITSM structure.
Mac hardware technical understanding.
Please send a copy of your CV to email@example.com.