Case Studies

Find out exactly how Impelling have provided a helping hand to some of our favourite businesses and schools. Tricky problems are our forte, here you'll find how we've solved just a few of the problems our clients have encountered.

Bliss Internet Website

  • Bespoke ordering system
  • 90% improvement on page load time
  • API Integrations

The brief

Our good friends at Bliss Internet started trading in August 2015, selling residential broadband to the village of Treeton. The Bliss website started life as a basic ordering system that came as part of a template package with their billing system. By May 2016 this system was showing signs of stress and it was clear they needed a more robust solution to take orders, handle customer accounts and most importantly advertise their internet packages.

The billing platform that powered the old website is still an integral part of Bliss's business so it was vital a new website could integrate effectively with this platform. The old website was also performing badly in terms of page load time due to the overhead that comes with templated website. Given that many potential new customers accessing the website might be suffering from poor internet speeds, a website that loads as fast as possible was imperative.

Key components

Bespoke ordering and payment handling systems.

Optimised content delivery for fast loading pages.

API integrations to sync orders and customers detail to with a preferred billing platform

Support ticketing system and account management areas.

Fully responsive and mobile optimised.

Network status announcements and alerts

The results

Since going live the website has taken over 150 orders and in that time Bliss has seen a 32% increase in conversions, something we put down to the improved and simplified ordering process, and faster, easier to navigate pages.

As a business, Bliss has continued to grow from strength to strength. With plans of expansion and greater things to come on the horizon, Bliss has gathered a decent amount of exposure, and as a publishing platform for press releases and customer announcements the new website is standing up to the task.

James Baxter, customer support representative for Bliss had the following to say: "The new website really helps me do my job more efficiently, having all the customer and billing information in one easy to access place allows me to solve queries and problems quickly, making my life easier and keeping the customers happy."

As a sign of Bliss's success they were highly commended by the Barnsley and Rotherham Chamber of Commerce in the 2016 business awards, a fantastic achievement that was greatly deserved.

Make an enquiry

For the best experience we recommend a modern browser

To enable us to cater for as many users as possible our website is built using modern techniques. We've done our best to make the site as usable as we can across all devices, but for the best experience we highly recommend updating your browser if you can.

Close this message

Request a call back

Make an IT enquiriy

Enquiry details

Location: No location

Type of cover: Helpdesk

No Computers: 3

No Servers: 0

No Printers: 0

No Routers/Modems: 1

Quoted price: £25.00

Your enquiry